Akasha Integrative Health
Payment, cancellation, rescheduling and no-show terms
In short:
- More than 24 hours’ notice — no fee.
- Within 24 hours — 50% of the booked service fee.
- Rebooked in the same calendar week — the fee is waived.
- No-show — 100% of the booked service fee.
These Terms apply to payments made to Akasha Integrative Health through our website, including payments processed through Stripe, as well as payments associated with appointments, consultations, services, packages and programs.
By making a payment, you acknowledge that you have read and accepted these Terms.
1. Online payments
Payments made through our website may be securely processed by Stripe, our third-party payment service provider. The amount payable will be clearly displayed before payment is completed. All prices are in Australian dollars (AUD), unless otherwise stated.
Akasha Integrative Health does not ordinarily receive or store your complete payment card details when your payment is processed through Stripe.
2. Appointment cancellation policy
We understand that circumstances can change and that appointments sometimes need to be cancelled or rescheduled. Because an appointment reserves a specific time with a practitioner, we ask that you provide as much notice as possible when you are unable to attend.
Cancellations more than 24 hours before your appointment
Cancellations made more than 24 hours before the scheduled appointment time will incur no cancellation fee.
Late cancellations — within 24 hours
Cancellations made within 24 hours of the scheduled appointment time will incur a 50% cancellation fee based on the booked service fee.
Rebooking within the same week
Where a late cancellation is rebooked within the same calendar week, the cancellation fee will be waived.
We encourage clients who need to cancel to contact us as soon as possible so that the appointment time may be made available to another client.
3. No-shows
A no-show occurs where a client does not attend their scheduled appointment and has not provided prior notice. No-shows will incur a 100% fee for the booked service.
Where payment cannot be processed using a card on file, Akasha Integrative Health may issue an invoice containing a secure online payment link.
4. Rescheduling
Clients are welcome to reschedule their appointment through the Akasha Integrative Health client portal or by contacting the clinic on 02 7228 5363.
Rescheduling an appointment within 24 hours of the original appointment time is treated as a late cancellation. Where the new appointment is booked within the same calendar week, the cancellation fee will be waived. Where a late rescheduling does not result in a rebooking within the same week, a 50% fee based on the original booked service fee will apply.
Where possible, the original appointment will be retained in our booking records and a new appointment created so that the booking history remains accurate.
5. Payment of cancellation or no-show fees
Where a valid card is securely stored on file, an applicable cancellation or no-show fee may be processed using that payment method. Where there is no card on file, Akasha Integrative Health may issue an invoice containing a secure online payment link.
Any applicable outstanding appointment fee should generally be paid before the client’s next appointment.
6. Compassionate consideration
We understand that genuine emergencies and unexpected circumstances can occur. If something unforeseen prevents you from attending your appointment, please contact us as soon as possible.
Akasha Integrative Health may consider individual circumstances and may, at its discretion, waive or reduce an applicable cancellation or no-show fee.
7. Services and packages
Different services, packages, programs or facilities may have additional booking, payment, cancellation, expiry or participation terms. Where additional terms apply, they will be provided to you before or at the time of booking or purchase.
8. Refunds
Refunds will be considered according to the terms applicable to the particular service, product, appointment, package or program purchased. Where a refund is approved, it will generally be returned to the original payment method.
Nothing in these Terms is intended to exclude, restrict or modify any rights or remedies available to consumers under the Australian Consumer Law.
9. Health services
Payment for a consultation, appointment, program or other service does not guarantee a particular health outcome. Our practitioners provide services within their relevant professional qualifications, training and scope of practice.
Certain services may require screening, consent, health information or confirmation that the service is appropriate before it can be provided.
10. Payment disputes
If you believe that a payment has been made incorrectly, duplicated, processed without your authorisation or otherwise requires investigation, please contact Akasha Integrative Health promptly. We will make reasonable efforts to investigate and resolve payment concerns directly.
This does not limit any rights you may have under Australian law or through your payment provider.
11. Australian Consumer Law
Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified under Australian law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in our cancellation policy is intended to limit those rights.
12. Privacy and payment information
Personal information collected in connection with your booking or payment will be handled in accordance with our Privacy Policy and applicable privacy legislation. Payment information processed through Stripe is subject to the applicable terms and privacy practices of Stripe.
13. Changes to these Terms
Akasha Integrative Health may update these Terms from time to time. The Terms applicable to a transaction will generally be those made available to you at the time of booking or payment.
14. Contact
By proceeding with payment, you acknowledge that you have read and understood these payment, cancellation, rescheduling and no-show terms and agree to the applicable terms of your booking or purchase. Australian Consumer Law rights are not affected by these Terms.